Faye Portal ("we", "us", "our") operates the website fayenyx.com and the Faye AI companion service. This policy explains what data we collect, how we use it, who can access it, and how you can delete it.
The short version: we don't store your chats. Each message you send is used to generate Faye's reply and then discarded — it is never written to our database. The sections below explain exactly what that means and what we do keep.
1. What We Collect
Account Information
- Email address — used for authentication and account recovery
- Display name — the name you choose for Faye to call you
- Authentication provider — if you sign in with X (Twitter), we receive your public profile info
Chat Messages — Not Stored
- Your messages and Faye's replies exist only for the length of that exchange. They are sent to our AI provider to generate a response and are never written to our database — there is no chat history table to read from, back up, or leak.
- A background process looks at each exchange once, to pull out short factual details about you (see Memories below). It does not save your message text — we automatically filter out anything the model returns that's just a copy of what you actually wrote.
- Because a session doesn't replay a saved transcript, Faye opens each conversation using her memory of you (below), not a stored log of what you said.
Memories
- Memory facts — short, derived details Faye learns about you (e.g., "likes sci-fi movies", "has a dog named Max"). These are generated summaries, not quotes — we reject anything that's a near-verbatim copy of your message before it's saved
- Importance scores — used to prioritize which memories Faye recalls
Usage Data
- Daily and lifetime message counts — plain numeric counters, incremented each time you send a message, used to enforce the daily message limit. No message content is attached to these numbers
- Bond score metrics — computed from those counters plus memory count and conversation timestamps (start time only, no content), used to calculate your relationship level with Faye
2. What We Do NOT Collect
- We do not collect payment information (Faye is currently free)
- We do not track your location
- We do not store your chat messages — see above
- We do not sell or share your personal data with third parties for marketing
3. Who Can See Your Data
- Other users cannot see your messages, memories, or any personal information
- Faye's team cannot read your individual conversations — by design, there is nothing stored to read. We can see aggregated, anonymized usage numbers (like total message counts) for debugging and improving the service
- Third-party AI and voice providers briefly process your message text to generate a response or voice audio — see Section 4 for exactly who, and their actual retention policies
4. Third-Party Providers & Their Retention Policies
We don't claim "zero retention" on behalf of a provider unless they have a contractual zero-data-retention agreement with us. Here is what each provider that briefly sees your message actually does, as of this policy's last update:
- Groq (generates Faye's chat replies) — does not retain your inputs or outputs by default. It may keep temporary logs (up to 30 days) only when troubleshooting reliability issues or investigating suspected abuse, and never uses your data to train models without explicit opt-in. See Groq's data policy.
- OpenAI (extracts short memory facts from your conversation) — retains API inputs and outputs for up to 30 days for abuse monitoring, then deletes them; this data is not used to train OpenAI's models. See OpenAI's data controls.
- ElevenLabs (converts Faye's replies to voice audio) — governed by their standard API retention policy; we have not enabled an enterprise zero-retention mode. See ElevenLabs' retention policy.
5. Advertising, Analytics & Cookies
We display Google AdSense ads on blog pages, which may set advertising cookies to personalize ads based on your visit. For visitors in the EEA, UK, and Switzerland, we use Google's certified consent tool (Google Funding Choices) to ask for your consent before those cookies are set, as Google's policies require. You can review or change your ad personalization settings anytime at Google Ad Settings.
We use Google Analytics to see aggregate traffic patterns — which pages get visited, roughly how people move through the site. It does not see your chat messages (which, per Section 1, are never stored at all). For visitors in the EEA, UK, and Switzerland, analytics cookies are also held back until you respond to the same consent prompt used for ads. Google retains this data for up to 14 months by default, after which event-level data expires; it is not linked to the account data described elsewhere in this policy. See Google's data retention documentation. You can opt out of Google Analytics entirely with the Google Analytics Opt-out Browser Add-on.
6. Where Your Data Is Stored
- Database — account info, memories, and usage counters are stored in a secure cloud database (Supabase/Postgres) with Row Level Security (RLS) enabled, so each user can only access their own data
- Backups — our database provider performs routine backups for disaster recovery only. Since chat message text is never written to the database in the first place, it cannot appear in a backup either
- Authentication — handled with industry-standard encryption and secure token management
- Hosting — the website is hosted on a secure cloud platform with HTTPS enforced
7. How to Delete Your Data
Since chat messages aren't stored, there's no chat history to delete — deletion covers your account, memories, and usage counters:
- Delete your memories — contact us at the email below and we will permanently delete all memory facts within 48 hours
- Delete your account — request full account deletion and all associated data (account info, memories, usage counters) will be permanently removed from our systems
To request deletion, email us at: fayetsukihime+team@gmail.com with the subject line "Data Deletion Request" and include the email address associated with your Faye account.
8. Children's Privacy
Faye is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of Faye after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this privacy policy or your data, contact us at:
fayetsukihime+team@gmail.com